info@gothicfaerystore.com Please do NOT email me and ask me to make ONE custom curtain. There is a minimum of 60 curtains... Please read the custom orders section on the left hand side for more information. Yes, im in San Diego, California (I'm so lucky!) BEFORE YOU CALL AND PLACE YOUR ORDER! Please know what item(s) you want! If you only knew how many people call and say.. "i want that one curtain with the beads"....or "I want the red curtain"....Thank you for your cooperation... Phone.. 619-295-1431 ( i do NOT answer my phone before 10am PST and I do NOT work on the weekends, and you cant make me! :) The Gothic Faery Store is a one woman company and if you can't reach me by phone... i'm probably kissing my boyfriend, packing orders, updating my site, purchasing supplies, doing inventory, screaming, downloading music, riding my bike, eating or playing with my dogs and stuff! :) Online orders will ship quicker than phone orders Please allow 3-5 days for responses to your email. Additional $15.00 processing fee for urgent/expedited shipping... Paypal (Discover and American Express are accepted through the paypal checkout) , Visa and Mastercard are accepted. YES I now ship to Canada.... but you will need to place your order by email so I can get back to you with a shipping price. Please include the name of the items you want and your complete address. If you are unhappy for any reason, I don't wanna hear about it.. I'm kidding! Just email me and put "Phil" as the subject heading. Phil doesn't exist but if you ask for him, at least I'll know why you're writing. If you have something nice to say, then you can put "Laura" in the subject line :) Returns: There is a 20% restocking fee for all orders and you have 14 days to return your item. Shipping charges are not refundable and will be deducted at the actual shipping charge rate which may exceed any promotional shipping charge fees at the time you placed the order. Please email me for return authorization number. I do not issue refunds or honor returns after 14 days. Returned Curtains: Please do not "wrap" the strands around the rod! If I receive them this way, you will not receive a refund and i'll probably fly to your house and strangle you with the mangled beads......... SO PLEASE return them in the same manner as they were shipped. If your item is damaged in transit to you, please retain all packaging materials including the box and notify me within 5 days with "damaged item" as the header for your email. I'll contact UPS and scream and yell and pout a little and all you have to do is leave the package outside for the UPS driver to pick up. Refused Shipments: If you refuse your order, you will be charged 20.00 plus a restocking fee of 20%. Refusing shipments is silly AND ive only had one person do this so i have no clue why i feel the need to write all that junk up there but now im too lazy to erase it. So there. Cancellations: We start processing your order immediately so please notify us right away if you need to cancel. If the order has already been shipped, we charge a $20.00 cancellation fee plus shipping to and from my location. Cancellations on Pre-Orders: I charge a 20% fee for all pre-order cancellations. No exceptions... If you order items by phone, and your credit card declines for that amount, and you ask me to hold the order for you, I charge a 50% deposit until the remainder of the order has been paid for. Wholesale: Sorry - We don't wholesale. Not a little bit, not at all, not ever, never. If you would like the names of all of our wholesalers (and believe me, I get LOTS of requests for this) please send $150,000 to me and I will send you the list. It used to be $75,000 but I'm bored with that number. Shipping Rates: Flat rate shipping of $12.95 inside the continental United States unless you're really grouchy cuz then its like 2 billion dollars. I do not ship to Hawaii, Alaska, Puerto Rico, Guam, PO Boxes nor do I ship internationally (unless youre an event planner) |